How Fraser & Fraser hired an Accounts Assistant in 3 days

3 minute read

Neil Fraser, Partner at  Fraser & Fraser

Neil Fraser, Partner at Fraser & Fraser

The background

Fraser & Fraser is one of the UK’s oldest and arguably one of the UK’s most famous genealogist and probate researchers. In the last few years, they’ve experienced rapid company growth that has mean they have needed to expand their team, quickly.


The problem

Up until recently, finding the right staff had been largely done through word-of-mouth, helped by the company’s reputation. Although not short of applicants, finding the right Professional had often been a time-consuming process and required hours of work sifting through CVs.

Fraser and Fraser had specific requirements about the type of person they were looking for which made finding the right person sometimes difficult. Whilst experience and the CV were important, they were also looking for a candidate with the right attitude, the right personality, and the right motivation. This was harder to understand quickly and without a lot of manual work.

In addition, the frequent use of recruitment agencies to fill junior roles, such as an Accounts Assistant, had meant that the team at Fraser & Fraser spent a large amount on recruitment fees. A difficult ask when the average retention rate of the roles they were recruiting for was less than 2 years.


How Jump helped

With Jump’s unique artificial intelligence, we were able to automate and use machine learning to consistently find quality shortlists of Professionals for Fraser and Fraser that met their specific requirements.

Jump assessed behavioural data such as personality and skills tests to quickly identify those candidates that were predicted to be best performers. Based on a history of working with Jump.Work, the team understood what Top Performers looked like for Fraser and Fraser and could refine the machine learning based on that criteria.

In regards to the Accounts Assistant role specifically, within 3 days not only had a quality shortlist been provided for an  Accounts Assistant vacancy but an offer made and accepted. A record time-to-hire for Fraser & Fraser.


The results

  • Successfully filled 5/5 roles posted on Jump’s conversational job platform

  • Reduced time spent on CVs reviewed by 85%, saving 68 hours per role posted.

  • Saved £10K+ in recruitment agency fees which meant that could hire twice as many people through Jump without the need to increase the agency fee budget.

Not many firms come along that are truly inventive in the recruitment space. Jump have taken a fresh look at the [recruitment] industry and turned it on its head. Jump truly is an inventive technology.
— Neil Fraser, Partner at Fraser & Fraser

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